World Travel Award votes Piarco International Caribbean’s Leading Airport
Piarco International Airport has been voted the Caribbean’s Leading Airport for customer satisfaction and operational efficiency at the prestigious World Travel Awards (WTA), which was recently held in the Turks and Caicos.This decision was based on the results of an industry wide travel and tourism poll carried out by the WTA over a five month period this year, from May to September.
A total of 165,000 travel agencies and professionals in over 140 countries worldwide were asked to vote for their leading travel destinations, airports, airlines, hotels and companies. Nominations were submitted online and judging was based on the following criteria; customer service, technology, operational efficiency, product offering and style.
Commenting on the award, Mrs. Sandra Perkins General Manager (Ag.) stated: “We at the Airports Authority are very pleased at having received the award, which is recognition of our commitment to excellence. The leadership and vision of the Board as well as the exemplary work-ethic of management and employees have contributed significantly to our success. I am particularly pleased that among the criteria for selection were customer satisfaction and operational efficiency which are among the key indicators of airport service quality.”
Mrs. Perkins explained that: “In December 2005 we launched our Customer Service Orientation Programme as we saw excellence in customer service as pivotal to realising our goal to make our airports the premier providers of aviation driven business in the region. I have no doubt that this award will serve as an encouragement for all of us to work even harder in achieving our strategic goals.”
WTA President, Graham Cooke, explains that the WTA are voted for independently by travel professionals worldwide and that the winners are having a major impact and influence on the world’s travel and tourism industry. The award recipients are deemed the innovators and benchmarks of the trade.
As part of the voting process, regional geographical categories are broken down from what is termed the ‘whole world category’ into eight smaller areas i.e. Africa, Asia/Pacific, Caribbean, Central & Latin America, Europe, Middle East, North America and South America.
The event, which is in its 13th year, was established in 1993 to acknowledge, reward and celebrate the enormous achievements to be found in all sectors of the global travel industry. The WTA is the world’s most comprehensive travel awards ceremony with trophies presented in all 791 areas of the industry. The annual awards ceremony is broadcast on the BBC World and other media to 254 million homes in over 200 countries and territories worldwide on FASTTRACK, a BBC travel programme. A recent Wall Street Journal article described the WTA as the travel industry’s equivalent to the Oscar’s.