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Launch of Self Check-in Service at the Piarco International Airport

On December 1st, 2011, Airports Authority of Trinidad and Tobago launched its self check-in service at the Piarco International Airport.  Travellers now have access to six (6) Common Use Self Service check-in kiosks at the Airport. These kiosks serve to enhance the check-in experience for all customers and significantly improve the efficiency of the check-in process.

The kiosks are strategically located at three custom built booths at each entrance to the Departures check-in concourse at the Piarco International Airport. Airport kiosk check-in streamlines the system for checking-in. The self check-in process is intuitive and the user is prompted in a straightforward, easy, interactive process. The touch screen stations are user-friendly, and provide a stress-free check-in experience.

The launch of the self check-in system is timed to coincide with increased passenger loads anticipated for the Christmas peak season.  At present, Caribbean Airlines is the only airline that is using this technology for both domestic and international flights.  Robert Corbie, Acting CEO of Caribbean Airlines states that “Caribbean Airlines is happy to partner with Airports Authority of Trinidad and Tobago in this initiative and is pleased to be the first airline to offer this innovative service to its customers. Caribbean Airlines strives to continue to provide the best service to our customers.” Other airlines have expressed interest and are expected to join this new initiative soon.

Passengers are advised that after checking-in on the kiosks, those who have bags to check-in must place bags at designated drop-off points. In addition, domestic passengers must still check-in one hour before their flight is scheduled to depart.

One passenger described the new experience: “Having used them in the United States, I am delighted to see this technology here in Trinidad. This brings Trinidad and Tobago closer to first world status.”

The company Société Internationale de Télécommunications Aéronautiques more familiarly known as SITA, a pioneer in international telecommunications technologies for the air transport industry was instrumental in making this initiative a reality. Account Director for the Caribbean at SITA, Rasheed Mohammed reassures that “the SITA Common Use Customer User Self Service Kiosks, Model S3, utilizes the latest technology for passenger self check-in.  The implementation of these units will eliminate waiting in lines at check-in counters of participating airlines and reduces the workload of airline agents. SITA’s self-service solutions are currently being used in more than 50 countries on every continent, and by more than 60 airlines.  Since 1999, 1.2 billion passengers have checked in using similar kiosks”.

Louis Frederick, General Manager of the Authority stated that “the introduction of the kiosks is consistent with the AATT’s ongoing commitment to providing an enhanced customer service experience at our airports and ensuring that we bring our airports to International Standards. The AATT team worked together to bring this project to fruition and it is a tangible expression of our commitment to our customers and stakeholders”.

2nd December, 2011          




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